Frequently Asked Questions (FAQ)

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Purchasing, Shipping & Returns

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1. What countries do you ship to?

We offer worldwide shipping. Shipping costs depend on the destination and are calculated at checkout. Shipping fees are not included in the listed sales prices.

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2. From where do you ship?

All orders are shipped from Germany. Delivery times vary based on the destination country and local customs procedures.

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3. Are shipping costs included in the price?

No. All prices shown are exclusive of shipping fees. These are calculated and shown during the checkout process.​

 

4. Do I have a right to withdraw from my purchase?

Yes. Customers who qualify as consumers have the right to withdraw from the contract within 14 days of receiving their order without providing a reason. You must notify us in writing (e.g., via email) of your decision.

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5. How do I return my item?

To initiate a return, please contact our support team at info@dead-fiat.com.
You must notify us of your intention to return within 14 days of receiving your order.
All further details of the return process will be clarified in direct communication with our support.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service and secure packaging.

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6. Who covers return shipping costs?
The customer is responsible for the direct cost of returning goods, unless otherwise agreed individually.

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Warranty & Legal

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7. Do you offer warranties?
Yes. Statutory warranty rights apply. If a delivered product is defective, you may request a repair, replacement, or refund as per applicable consumer protection laws (EU/US). Please report defects to info@dead-fiat.com as soon as they are discovered.

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8. Are there any limitations to liability?
We are liable in cases of intent and gross negligence. For ordinary negligence, our liability is limited to foreseeable damages and only for breaches of essential contractual obligations. This limitation does not affect liability for damages relating to injury to life, body, or health.

 

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Payments & Security

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9. What payment methods do you accept?
We accept a wide range of secure payment options. You can find the full list of options at checkout. All transactions are processed via SSL/TLS encrypted connections to ensure maximum security.
 

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Privacy & Data Protection
 

10. What happens to my personal data?
Your personal data is processed in compliance with the EU General Data Protection Regulation (GDPR) and other applicable international laws. Data is only used for fulfilling your order and communicating with you regarding your purchase. You can request access, correction, or deletion of your data at any time.

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11. How secure is my data?
We use industry-standard SSL/TLS encryption to protect your data during transmission. Hosting and processing partners are selected based on compliance with strict data protection standards, including the EU-US Data Privacy Framework where applicable.

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12. Will my data be shared?
Data is only shared with:

• Payment service providers

• Shipping and logistics partners

• Legal authorities if required

We do not sell or share your data with advertisers or other third parties without your consent.

 

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Contact & Support
 

13. How do I get in touch for returns or claims?
Please email all return inquiries, defect claims, or legal questions to: info@dead-fiat.com
We aim to respond within 24–48 hours during business days.